How can we help?
Answers to common questions, and a direct line if you need more.
Please include your device and iOS or macOS version. Never send photos from your library unless you want to.
Common questions
Photo Cleaner only sees some of my photos
You allowed limited access. In Settings → Apps → Photo Cleaner → Photos, choose Full Access. On Mac: System Settings → Privacy & Security → Photos.
I deleted photos but my storage didn’t change
Deleted items stay in Recently Deleted in the Photos app for 30 days. Empty it there to free the space right away. Apple only lets the Photos app empty that album.
How do I get back something I deleted?
Open the Photos app, find Recently Deleted under Utilities, select the items and tap Recover.
Some photos show “In iCloud”
With Optimize Storage on, the original is in iCloud. Photo Cleaner downloads it when you open it full screen, which needs a connection.
How do I turn off usage data and crash reports?
In the app, open Settings → Usage Data & Crash Reports and turn off either switch. It takes effect right away.